Frequently asked questions

Yes. The bike is yours, but the batteries are Swapy's: you need an active subscription to use the swap network.

Access to the whole network of swap centers, with unlimited swaps.

Today the subscription is billed weekly. Current prices are always in the plans section.

With any debit or credit card.

Yes, and the other way round too. You can switch plans whenever you need to.

No. You can pause the subscription for 1 to 4 weeks per contract year, whenever you need to. Ask by phone, WhatsApp or email; there is no minimum time on the plan.

You have around 24 hours to catch up without losing the service. After that, swapping is blocked. The bike itself is only blocked if we can't reach a payment arrangement.

Yes, after three months. The subscription starts on the day you buy the bike. When you cancel you return the battery, so to keep riding you need to buy a battery and charger, subject to availability. We also have a plan designed for people who want to leave the service.

You take the flat battery out of the bike, put it into a swap center and take out a charged one.

Less than a minute.

As many as you need. The subscription has no swap limit.

Between 45 and 60 km on one battery, and 90 to 120 km on two. It depends on the load you carry, how you ride and the day's traffic.

Yes, with the home charger, which we sell separately. You still need an active subscription to use the swap network.

Around 3 hours from 0 to 100%.

No, it is bought separately.

You can see them all on the map on this site, and in the app once you have the bike.

Yes, any one in the network.

Yes, 24 hours a day, 7 days a week.

Not yet.

The center gives you the most charged battery available, as long as it has more charge than the one you are returning.

90 km/h.

Yes.

Around 130 kg.

Yes. It is built for heavy use, for riders covering a lot of kilometers a day.

No. The bike is designed to be ridden in the rain with no risk to the rider.

Alarm, GPS tracking, remote lock and start, and keyless ignition.

Yes: 1 year or 20,000 km, whichever comes first. It covers the bike. The battery is not part of the warranty because it belongs to Swapy and is covered by the subscription.

A service at 1,000 km, another at 6,000, then every 6,000 km. Each costs $1,500 and is not included in the purchase or the subscription. They are done at our official workshops.

Not in Montevideo. In the other departments, yes.

No. The standard motorcycle license, category G2, is enough.

No. You need at least the mandatory SOA cover. There is a Swapy affinity group with Banco de Seguros del Estado at good rates, and we recommend full cover.

The price depends on whether you buy it with a swap subscription or without one. The up-to-date breakdown is in the pricing section.

Yes, through a República Microfinanzas credit line. To qualify you need to be a company or sole trader, not be listed in clearing, and have at least 6 months working self-employed with Pedidos Ya. Get in touch and we'll walk you through the terms.

Yes. We'll arrange a test ride whenever suits you.

Lock it remotely from the app, file a police report and tell your insurer.

Message us on WhatsApp or leave your details and we'll reply. If you already have the bike, every support channel is in the app under Settings > Support.